Refund policy


If you don't feel a difference with the iONs Kit with a 20-year warranty, you can return it for a full refund. Return shipping costs are the customer's responsibility. Standard policy for other products: refunds on unused or undamaged items, excluding shipping fees. Sale or discounted items are not eligible for full refunds. Contact us for details.

Once we have received your item, we will inspect the product and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
The timescale in which you will receive the credit will be according to your card issuer’s policies.

Here is our hassle-free returns process: Contact us; Wait for our reply within 1-3 business days; ... We do not offer a full refund (excluding the shipping fee) for the following items: Items that are already used or damaged; Items with a discount or on sale.

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